1. Which of the following persons does not work at a shop? ..........





2. Which of the following phrases is not a good way to greet a customer? .........





3. Customer: "Excuse me. Could you tell me where the coffee is?" Sales clerk: "Certainly, it's in the next aisle opposite ......... the bread."





4. Customer: "Good morning. I need some tissues." Sales clerk: "Of course, how ......... packets would you like?"





5. If you think this is too big, we have a ......... size too.





6. You will find meat and sausages ......... next door.





7. Which of the following phrases should NOT be used to say that a product is not available at the moment? .........





8. Customer: "Excuse me. When do you close today?" Sales clerk: "We close ......... 10 o'clock."





9. Would you like to pay cash or ......... credit card?





10. Thank you, here is your change and your ..........